we’re here to help your patients
their Medicaid coverage.
Providers can play a critical role in helping patients keep their Medicaid coverage. We’re here to make sure you have everything you need to keep your patients from losing coverage unnecessarily.
Every year, the Illinois Department of Healthcare and Family Services (HFS) conducts a review of all Medicaid beneficiaries’ finances and family situations. This review, called redetermination, is to ensure that beneficiaries still qualify for healthcare coverage through Medicaid.
Redetermination was on pause during the COVID-19 public health emergency. Redetermination started back up in April 2023, and all beneficiaries will complete this process by June 2024.
Your patients may have questions about redetermination, or need additional support to complete this process. We are here to help:
Call Provider Services at 866-606-3700 with any questions or if you or your patients need any additional support.
866-606-3700 (TTY: 711)
8:00 a.m. to 5:00 p.m.