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we’re here to help your patients
their Medicaid coverage.

For Providers

Get the redetermination
support your practice needs from Meridian.

Providers can play a critical role in helping patients keep their Medicaid coverage. We’re here to make sure you have everything you need to keep your patients from losing coverage unnecessarily.

What is redetermination?

Every year, the Illinois Department of Healthcare and Family Services (HFS) conducts a review of all Medicaid beneficiaries’ finances and family situations. This review, called redetermination, is to ensure that beneficiaries still qualify for healthcare coverage through Medicaid.

Redetermination was on pause during the COVID-19 public health emergency. Redetermination started back up in April 2023, and all beneficiaries will complete this process by June 2024.

How we can help

Your patients may have questions about redetermination, or need additional support to complete this process. We are here to help:

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Online Guide

This site offers a step-by-step guide to completing the redetermination process that can be shared with members.

go to the guide

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Member Services

Meridian members can call Member Services with any questions about redetermination.

866-606-3700 (TTY: 711)

8:00 a.m. to 5:00 p.m.

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Care Coordinators

Our members can also call their Meridian Care Coordinators. Our Care Coordinators work one-on-one with members to help them navigate their care, which includes helping them with redetermination.

Provider Services

Get the support you need every day. Access all Meridian resources for providers.

Provider Newsletter Sign-Up

Stay up-to-date with our e-newsletter.

Questions? Contact us.

Call Provider Services at 866-606-3700 with any questions or if you or your patients need any additional support.

Provider Services
866-606-3700 (TTY: 711)

8:00 a.m. to 5:00 p.m.

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